Privacy policy

Go Electric Mobility (PTY) Ltd (“we”, “us”, or “our”) is committed to protecting your privacy. This policy describes how we collect, use, and protect your personal information when you visit or make a purchase from www.goelectric.co.za (the “Site”). This policy complies with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.

1. Information We Collect

  • Device Information: Browser type, IP address, cookies, and interaction data (collected automatically when you browse).

  • Order Information: Name, billing and shipping address, email, phone number, and secure payment details (collected when you make a purchase).

2. Lawful Basis for Processing

Under POPIA, we process your data based on:

  • Contractual Necessity: To fulfill orders and arrange shipping.

  • Legal Obligation: To comply with South African tax and financial record-keeping laws.

  • Legitimate Interests: To prevent fraud and optimize our Site.

  • Consent: To send marketing communications (which you can opt out of at any time).

3. Sharing Your Information

We share data only with trusted third parties necessary to run our business, such as Shopify (our platform), payment gateways (e.g., PayFast/Peach Payments), courier partners (e.g., Bob Go), and analytics providers (e.g., Google Analytics). We do not sell your personal data to third parties.

4. Data Security & Breaches

We implement reasonable technical and organizational measures to protect your personal information against accidental loss, unauthorized access, or alteration. In the unlikely event of a data breach that compromises your personal information, we will notify you and the Information Regulator as required by POPIA.

5. International Data Transfers

Some of our service providers (like Shopify) host data on servers located outside of South Africa. We ensure these providers operate under data protection laws substantially similar to POPIA or are bound by binding corporate rules protecting your data.

6. Your POPIA Rights

As a South African data subject, you have the right to:

  • Request access to the personal information we hold about you.

  • Request correction or deletion of your personal information.

  • Object to the processing of your data for direct marketing.

  • Lodge a complaint with the South African Information Regulator (complaints.IR@justice.gov.za).

7. Contact Information

To exercise your rights or for privacy-related questions, contact our Information Officer at:

Go Electric Mobility (PTY) Ltd Unit 2, Motortown, 33 Main Road, Plumstead, Cape Town, 7801 Email: info@goelectric.co.za